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All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.

 

You can play your part in supporting us to care for people with serious and life-threatening illnesses.

 

Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.

 

Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:

 

  • Chest pain / breathing difficulties / heart attack
  • Stroke
  • Severe bleeding
  • Severe allergic reactions
  • Severe burns or scalds
  • Serious head injuries
  • Major trauma such as a road traffic accident or a fall from height

 

If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:

 

  • The patient’s condition worsens
  • You no longer need our help

 

The call handlers must prioritise speaking to the most seriously injured and unwell patients.

 

If you don’t think it’s a serious or life-threatening emergency:

 

  • Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
  • Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
  • Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.

 

For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/

What Restrictions will look like at Neetside Surgery after 19th July 2021.

For the time being there will be no changes here at the practice.  Patients coming to the surgery will still need to wear a mask, use the hand sanitiser and socially distance.  Our staff will continue to wear appropriate PPE.

We have made this decision as often patients coming to the surgery are sick, vulnerable and maybe unvaccinated due to medical reasons, so we feel that these precautions will help to protect everyone. 

We also need to minimise the number of our staff catching Covid so we can keep a functioning service, so for this reason alone these measures are vital.  

Our doors are open but we will still limit the number of patients that can be in the surgery at any one time.

Our consultations will continue, these might be offered as a telephone, face to face or video. It is worth noting that we are consulting with much higher numbers of patients than we ever did before the pandemic so you may have to wait longer for your routine appointment. For this reason we are encouraging patients to use Livi so that they can consult a GP online (see practice website or enquire at reception for details). 

We hope you will understand why we need to continue with these measures and keep the surgery as safe for everyone as we can.  We have all come so far in trying to minimise the impact of Covid, let’s continue to stay safe together.  

Thank you for your understanding.

To update on Covid Vaccines:

COVID-19 Vaccination – How to get a 2nd dose

 

If it has been 8 weeks or more since your first COVID-19 vaccination, then you can book your second vaccine.

 

It is important to have both doses to get the best possible protection against COVID-19. It will also reduce the risk of you passing COVID-19 to anyone else.

 

By having both doses of the vaccine we can make sure that we provide the body with the best protection against the virus

 

To make an appointment for your second dose please call 119 or visit:

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

 

You can also find out about which walk-in vaccination clinics offer 2nd doses here

GERM DEFENCE

We have been asked to let you know about the Germ Defence project, which has been endorsed as a national Urgent Public Health Research (UPHR) study by Chris Whitty, the Chief Medical Officer (CMO) for England.   

 

With COVID-19 infections still high, it is vital that we try to reduce the spread of infections in people’s homes. 

 

Please follow the link to get really useful advice!

 

www.germdefence.org/index.html?src=Y01127 

United Through Diabetes

 

For the first time ever people living with diabetes will be able to join you at a unique virtual event on World Diabetes Day - brought to you by DPC (Diabetes Professional Care) in collaboration with the DRWF (Diabetes Research & Wellness Foundation).

 

Please follow the link if you would be interested in attending this virtual event: https://rfg.circdata.com/publish/WDD20/?source=hcpinvite1

LIVI

See a GP by video with Livi. Even at the weekend.

Patients of Neetside Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day - both on weekday evenings and at weekends. The service is provided free on the NHS.

You can download the Livi app to your mobile phone of tablet, from the App Store or Goggle Play. Or visit livi.co.uk for more information.

Livi GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here:https://bit.ly/33JkUeO


EMERGENCY DENTAL CARE

Please note we are unable to offer emergency dental care, please call your dentist or use NHS 111 online if you cannot contact your dentist or you do not have one. Please follow the link for further information: https://www.nhs.uk/common-health-questions/dental-health/how-can-i-access-an-nhs-dentist-in-an-emergency-or-out-of-hours/.

accuRx

If you have access to the internet and can use accuRx it will help free up the phone lines for patients who do not have online access. The doctors have asked that anyone who is able to use this service to do so.

We have recently launched accuRx, this tool allows you to fill out a quick form online to give details of any symptoms. When submitted you will get a response to your accuRx by the end of the next working day (but usually before this).

Each phone call and accuRx will be triaged in the same way, so will give everyone the same level of care whether you use accuRx or the phone.

This service can also be used for administrative queries, as well as appointment requests and updating the doctor. You can also use this for self help advice. The phone lines are often extremely busy why not go online and use accuRx immediately and for free.

Coronavirus (COVID-19) Update:

Due to the ever developing situation with COVID-19 we have had to change how we offer appointments. All GP appointments will be telephone appointments in the first instance. We are offering video consultations and face to face appointments in a limited number of circumstances. A clinician will decide if you need to attend the surgery. 

Nurse and HCA (blood tests, bp etc) will be screened before attendance to protect the health of other patients and staff. These patients will receive a phone call prior to their appointment. We are encouraging all childhood vaccinations to continue to be given when they are due as per government guidelines. We are also encouraging people to attend for cervical screening when they are due and will be sending out reminders to patients. Please contact us if you have any queries. 

Thank you for your understanding and we will continue to post regular updates.

 

Coronavirus (COVID-19)

Please do not attend the surgery if you suspect you have Coronavirus, please visit NHS 111 online for advice NHS 111 Coronavirus information . Please follow the link to the Government website which gives all up-to-date information: Coronavirus Government Website

The NHS website is: NHS Coronavirus

 

Social Prescribing

We now have a Social Prescriber on our team. Employed by the Primary Care Network, Dawn Bauling will be with us on a Wednesday to help patients access the wide range of community services that can help everyone with aspects of general health and wellbeing - things like bereavement services, respite care, healthy lifestyle services, emotional wellbeing, outdoor activities for health etc. Your GP can refer you or you can contact Dawn via the surgery or by email on: socialprescribing.pcnhbsv@nhs.net

For more details and downloadable leaflet click on the link: SOCIAL PRESCRIBING LEAFLET

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